Operative Intelligence
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Privacy Policy

Our privacy policy and how we use your data

Last updated: January 21, 2025

1. Introduction

Operative Intelligence Ltd ("we", "our", or "us") operates the OI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field operations management platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Profile information (job title, company details, contact information)
  • Job and task data entered into the platform
  • Documents and files uploaded to the system
  • Communications with our support team

2.2 Automatically Collected Information

  • Location data from mobile devices (when enabled)
  • Device information (type, operating system, browser)
  • Usage data (features used, time spent, interactions)
  • Log data (IP address, access times, pages viewed)

3. How We Use Your Information

We use your information to:

  • Provide and maintain the OI platform
  • Process and manage job assignments and workflows
  • Enable location tracking and route optimization
  • Generate analytics and AI-powered insights
  • Send operational notifications and updates
  • Improve our services and develop new features
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Team Members: Within your organization as configured in access controls
  • Service Providers: Third-party vendors who assist in operating our platform (cloud hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent

8. Location Data

Our mobile applications may collect location data to enable features such as operative tracking, route optimization, and job check-ins. You can disable location services in your device settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Operative Intelligence Ltd
Email: privacy@operativeintelligence.com